LIRS Travel Loans

Contact Us

The Loans Services Team is available Monday-Friday from 9 a.m. to 5 p.m. Eastern Time.

Be sure to include your case number in all correspondence, or have it available when you call. You can find your case number on your statement.

📧Email: travelloan@lirs.org

đź“žPhone: 1-866-507-9464

📬Mail:

Travel Loan Services
 Lutheran Immigration and Refugee Service
 700 Light Street
 Baltimore MD 21230

Frequently Asked Questions:

HOW CAN I REGISTER FOR THE TRAVEL LOAN CUSTOMER PORTAL?

HOW CAN I REGISTER FOR THE TRAVEL LOAN CUSTOMER PORTAL?

Submit your request form to request a link to register for the website here: Loans Client Request Form.

We will send an email with a link to the website and a temporary password.

PLEASE NOTE THAT LINKS WILL BE SENT DURING BUSINESS HOURS ONLY – MONDAY – FRIDAY BETWEEN 9 AM AND 5 PM.

WHAT TO DO AFTER YOU RECEIVE THE EMAIL WITH LOGIN DETAILS?

WHAT TO DO AFTER YOU RECEIVE THE EMAIL WITH LOGIN DETAILS?

Step 1: Login with your email and temporary password.Step1_loanStep 2: Create your own security question and answer. Examples:

  • Name of city, town, or village where you were born
  • Name of city, town, or village where your grandmother was born
  • Grandfather’s first name
  • Name of the first school you attended

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Note: You’ll be logged out and are required to log back in with your email and new password.


Step 3: Put Mr. or Ms. in the Title Block. You do not have to put anything in the About Me block.

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HOW LONG DOES IT TAKE TO RECEIVE A LINK TO SIGN UP AFTER CLICKING ON THE REGISTRY LINK?

HOW LONG DOES IT TAKE TO RECEIVE A LINK TO SIGN UP AFTER CLICKING ON THE REGISTRY LINK?

We will send the link during normal business days Mondays-Fridays 9am-5pm. If you don’t receive it within 24 hours, please call us at 1-866-507-9464.

HOW DO I UPDATE MY ADDRESS AND PHONE?

HOW DO I UPDATE MY ADDRESS AND PHONE?

Log in with your user name and password. Select “My Profile” and. click on “Edit.”step7_loan

HOW DO I CHANGE MY PASSWORD?

HOW DO I CHANGE MY PASSWORD?

Go to the login page here. Click on Forgot Your Password.

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Enter your email address and you will receive a link in the email asking you to update your password.

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HOW DO I MAKE A PAYMENT USING MY PHONE?

HOW DO I MAKE A PAYMENT USING MY PHONE?

  1. Login to the Travel Loans Payment Portal 
  2. Change the display to the Desktop version.

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3. Click on the menu (3 lines) in the top left corner.

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4. Click on Manage Loan Payments

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5. Click the button Add Payment Method

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6. Choose Credit Card or Bank Account

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7. Add your credit card or bank account information

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8. Click the button Schedule Payment and review screenshots below to set a schedule.

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CAN I USE THE SAME EMAIL FOR ANOTHER CASE #?

NO, Each loan account requires a unique email. An email address can ONLY be used once.

WHAT IS THE SECURITY QUESTION?

It is a question you will have to create and answer for the protection of your information. Here are some examples for you.

  • Name of city, town, or village where you were born
  • Name of city, town, or village where your grandmother was born
  • Grandfather’s first name
  • Name of the first school you attended

HOW DO I SEE/EXPORT MY PAYMENT HISTORY?

View the article here for instructions on viewing and exporting payment history.

HOW CAN I STOP MY AUTOMATIC PAYMENT?

View the article here to get instructions on how to stop an automatic payment.

Language Support

We speak Dari, Pashto, Urdu, Spanish, French, and Swahili.

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Change Contact Information on your Travel Loan: https://lirsconnect.org/resourcecenter/lirs_travel_loans/loan_consent_form/update_contact

Travel Loans Consent Form: https://lirsconnect.org/resourcecenter/lirs_travel_loans/loan_consent_form/loan_consent_form

Travel Loans New User Registration: https://lirsconnect.org/resourcecenter/lirs_travel_loans/travel_loans_forms/loans_portal_registration

Travel Loans Portal Sign-In: https://lutheranimmigration.magentrixcloud.com/

Split Travel Loan Form: https://lirsconnect.org/lirs_travel_loans/travel_loans_forms/split_case_form

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