LIRS Travel Loans
Contact Us
The Loans Services Team is available Monday-Friday from 9 a.m. to 5 p.m. Eastern Time.
Be sure to include your case number in all correspondence, or have it available when you call. You can find your case number on your statement.
đź“§Email: travelloan@lirs.org
📞Phone: 1-866-507-9464
📬Mail:
Travel Loan Services
 Lutheran Immigration and Refugee Service
 700 Light Street
 Baltimore MD 21230
Frequently Asked Questions:
HOW CAN I REGISTER FOR THE TRAVEL LOAN CUSTOMER PORTAL?
HOW CAN I REGISTER FOR THE TRAVEL LOAN CUSTOMER PORTAL?
Submit your request form to request a link to register for the website here: Loans Client Request Form.
We will send an email with a link to the website and a temporary password.
PLEASE NOTE THAT LINKS WILL BE SENT DURING BUSINESS HOURS ONLY – MONDAY – FRIDAY BETWEEN 9 AM AND 5 PM.
WHAT TO DO AFTER YOU RECEIVE THE EMAIL WITH LOGIN DETAILS?
WHAT TO DO AFTER YOU RECEIVE THE EMAIL WITH LOGIN DETAILS?
Step 1: Login with your email and temporary password.Step 2: Create your own security question and answer. Examples:
- Name of city, town, or village where you were born
- Name of city, town, or village where your grandmother was born
- Grandfather’s first name
- Name of the first school you attended
Step 3: Put Mr. or Ms. in the Title Block. You do not have to put anything in the About Me block.
HOW LONG DOES IT TAKE TO RECEIVE A LINK TO SIGN UP AFTER CLICKING ON THE REGISTRY LINK?
HOW LONG DOES IT TAKE TO RECEIVE A LINK TO SIGN UP AFTER CLICKING ON THE REGISTRY LINK?
We will send the link during normal business days Mondays-Fridays 9am-5pm. If you don’t receive it within 24 hours, please call us at 1-866-507-9464.
HOW DO I UPDATE MY ADDRESS AND PHONE?
HOW DO I UPDATE MY ADDRESS AND PHONE?
Log in with your user name and password. Select “My Profile” and. click on “Edit.”
HOW DO I CHANGE MY PASSWORD?
HOW DO I CHANGE MY PASSWORD?
Go to the login page here. Click on Forgot Your Password.
Enter your email address and you will receive a link in the email asking you to update your password.
HOW DO I MAKE A PAYMENT USING MY PHONE?
HOW DO I MAKE A PAYMENT USING MY PHONE?
- Login to the Travel Loans Payment PortalÂ
- Change the display to the Desktop version.
3. Click on the menu (3 lines) in the top left corner.
4. Click on Manage Loan Payments
.
5. Click the button Add Payment Method
7. Add your credit card or bank account information
CAN I USE THE SAME EMAIL FOR ANOTHER CASE #?
NO, Each loan account requires a unique email. An email address can ONLY be used once.
WHAT IS THE SECURITY QUESTION?
It is a question you will have to create and answer for the protection of your information. Here are some examples for you.
- Name of city, town, or village where you were born
- Name of city, town, or village where your grandmother was born
- Grandfather’s first name
- Name of the first school you attended
HOW DO I SEE/EXPORT MY PAYMENT HISTORY?
View the article here for instructions on viewing and exporting payment history.
HOW CAN I STOP MY AUTOMATIC PAYMENT?
View the article here to get instructions on how to stop an automatic payment.
Language Support
We speak Dari, Pashtoo, Urdu, Spanish, French, and Swahili.
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Change Contact Information on your Travel Loan: https://lirsconnect.org/resourcecenter/lirs_travel_loans/loan_consent_form/update_contact
Travel Loans Consent Form: https://lirsconnect.org/resourcecenter/lirs_travel_loans/loan_consent_form/loan_consent_form
Travel Loans New User Registration: https://lirsconnect.org/resourcecenter/lirs_travel_loans/travel_loans_forms/loans_portal_registration
Travel Loans Portal Sign-In: https://lutheranimmigration.magentrixcloud.com/
Split Travel Loan Form: https://lirsconnect.org/lirs_travel_loans/travel_loans_forms/split_case_form
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